Train your chief-of-staff agent before spinning up specialized bots

Think about your chief of staff as the CEO of the business — a CEO can't run the business if it doesn't know how it works. So before you create a dedicated outbound sales agent, for example, have your chief of staff do that exact task once. Once it does it, you've reviewed it, and it worked, then you say, 'Okay, now create an outbound bot that does that thing you just did.' You earn the right to create a specialist agent only after you've proven the workflow with the chief of staff first.