Enterprise software: when something breaks, you want someone to call — and someone to blame

Even in a world with AI-built software and dedicated maintainers, enterprises need a human point of contact. If something breaks at an enterprise, you want to be able to call someone, go into their office, and — critically — have someone to blame. That accountability piece is something a lot of people overlook when asking whether AI will replace a task, a job, a company, or a product. The first question to ask is: who's liable now, and who would be liable in that other world, and is that trade-off worth it? Fortune 500 CEOs want someone they can call to unblock issues and ensure security. No way are they giving that up.